a) Personal Information Browser Guide doesn’t call its customer’s randomly.If customer need any assistance, they can call anytime on our toll free number 1800-721-0104. We may ask some personal information such as contact number, email address, first and last name etc to verify the authentication of our existing customer as well as for the purpose of registering new customer. During registration, customer is required to give their personal contact information such as First and Last name, E-mail address, Postal address, customer id, if assigned any. Browser Guide will use your contact details to contact you regarding the online support services you have requested. This includes re-registration for current plan, up-gradation for new plan, renewal notifications, expiry of current plan, any important information regarding security threats, special plan offers and valuable feedback for improving our service.
** For any financial related maters Browser Guide will first email customer, the detail of any such communication. Further its customer’s decision to contact us on our toll free number 1800-721-0104 regarding the renewal or any up-gradation in service plan. Browser Guide never call customer for any financial details, so we strictly advice all our customer not to share their financial detail with anyone under any circumstances.**
b) Payment Information If customer registers to use the service provided by Browser Guide , we never ask credit card information over the phone. The payment information is to be entered only by the user. Browser Guide may use a third party gateway to process and verify credit cards for billing purposes. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing. All credit or debit card numbers are processed through secure (SSL) servers and these numbers are not accessible by ADV Soft.
c) Computer System Information
1) Customer Computer – We also ask for information related to customers computer. This may include: information about the date of purchase of customer computer, type of computer, identification number of customer computer, configuration and model of your computer and any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. This information is required to provide efficient technical support to you, and to help us update our support tools and enhance our support service.
2) Access – to provide its customers instant and efficient support Browser Guide uses qualified tools which allow customer to grant control of their computer to an Expert using internet, so that our qualified, experienced technicians can help you instantly. Experts are not allowed to use the online access tool until and unless customer have consented to grant control. Technicians will not use online access tool to access customer personal information. Kindly inform immediately if found any suspicious activity.
3) Diagnostic Tools – Browser Guide diagnoses tools may collect some useful information about the current condition of a computer system. Browser Guide use’s this information to diagnose and resolve customer’s problem. Information collected by Browser Guide tools will not contain any personal information such as websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Diagnoses application is also subject to the restriction of use in the respective software license agreements.
4) Live Help call Records – Browser Guide reserves the right to monitor online sessions between customer and a technical support executive for quality control of the service provided to the customer by technician. In addition, we also record phone conversations between customer and technical executive for customer’s reference and to assist in resolution of dispute’s and/or potential complaints. The session records will also be used to improve the service, support knowledge base, and for internal quality research.
Browser Guide is not liable /responsible in any court of law, in any circumstances, if customer entertain any fraud calls. Browser Guide never call customers randomly and never ask for any kind of refunds or any such other payments. We suggest all our customer to report or confirm all such incidence from our toll free no. 1800-721-0104. We never call and ask for any payment from our existing customer. Please do not share your financial information with anyone who pretends to be an Browser Guide employee.